We believe in delivering more than just quality furniture; we deliver peace of mind. Our shipping and delivery services are designed to ensure your custom pieces arrive safely and on time.
Local Deliveries: We proudly serve the Jacksonville, FL area, offering prompt and careful delivery right to your doorstep.
Nationwide Shipping: For customers outside of Jacksonville, we partner with trusted carriers to ship your furniture securely, no matter the distance.
Delivery Time: Depending on your location and order complexity, we provide an estimated delivery timeline so you’re never left guessing.
Installation Services: Need help setting up? Our expert team is ready to assist with the installation, ensuring your new piece is perfectly placed and ready to use.
We’re committed to making sure your furniture arrives in perfect condition, exactly where you need it.
We want you to love your new custom furniture, and we’re here to make the process as smooth as possible. If something isn’t quite right, we’ve got you covered.
Custom Orders: Due to the personalized nature of custom furniture, we do not accept returns unless there’s a manufacturing defect.
Defective Products: If your item arrives damaged or with defects, let us know immediately! We’ll arrange for a replacement or a full refund.
Non-Custom Items: For any non-custom products, returns are accepted within 14 days, provided the item is unused and in its original condition.
Return Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
We’re here to help, so if you need assistance with a return or exchange, feel free to contact us!
Have questions? We’ve got answers! Here are some of the most common questions we receive:
Custom pieces typically take 6 to 12 weeks to complete, depending on the complexity of your order. We’ll provide a more specific timeline during your consultation.
Small changes can be made before production begins, but after the design is finalized and production starts, modifications may not be possible.
While we currently don’t offer direct financing, we’re happy to discuss payment plans to fit your needs.
To ensure your furniture stays in pristine condition, regular dusting with a soft cloth and avoiding direct sunlight are key. We offer full care instructions with every piece to keep it looking its best.
Yes, we offer warranties covering any manufacturing defects. Full warranty details are available during your purchase process.
If you have more questions, don’t hesitate to get in touch. We’re here to help you every step of the way!